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Committed to the overall solution of space
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>> Project management
Our company will provide excellent project management services throughout the project execution period. Assign a project manager and keep users informed. This project manager remains the same at least for the duration of the commissioning of the system. The project manager is responsible for the coordination and management of the whole project, the guarantee of product performance, the implementation progress and the exchange of documents.
>> Training
1. Application engineer training
We can send the project leader (engineer) to the site for technical personnel training, the main content of the training is system introduction, configuration, commissioning, maintenance, etc., after the training will be assessed, and the training will be completed after passing the assessment.
2. Operator training
By our company's personnel in the user's location, all operators for operation training, training content for the use of the system, maintenance, etc., after the training for the assessment, the assessment is the end of the training.
>> After-sales service
We implement a full range of after-sales service for users. Our company has established customer files, and will visit customers regularly or irregularly, and accept telephone consultations. During the warranty period, if the system device fails, we are responsible for the repair or replacement, after the warranty period, we are responsible for the repair of the faulty product, and the products produced by our company are exempt from maintenance fees, and only the cost of materials is charged. Free control system software upgrade service. Provide multiple batches of customer training free of charge.
>> Spare parts
We promise that after the system is successfully put into operation, its spare parts will be available for at least ten years. The price of spare parts will not be higher than the order price, if the price drops, it will be executed according to the reduced price, and if the price is raised, it will still be executed according to the order price.
>> Quality Assurance
The procurement of all components of our company is in accordance with the requirements of the ISO9001 in the qualified suppliers, and most of the qualified suppliers are authorized suppliers designated by foreign companies. All components are inspected and tested at high temperature before warehousing; All of our company's board-level products have undergone 72 hours of high and low temperature alternating test and damp heat test, and have been inspected; The system has undergone more than 3 consecutive days of normal continuous operation before leaving the factory, and can only leave the factory after fully meeting the requirements; All of the above processes are carried out in strict accordance with the procedures of the ISO9001 and are well documented.